Shipping policy
Last updated: 23 September 2026
Furmigo ships pet food, supplies and accessories across India from our store in Chevayoor, Kozhikode, Kerala.
Where we deliver
- All of India through our courier partners, to every serviceable pincode. If your pincode is not serviceable you will see a message at checkout, and you can WhatsApp us at +91 75938 03203 for alternatives.
- Kozhikode city: same-day or next-day delivery for orders placed before 2 PM, by our own delivery team.
Shipping charges
| Order value | Charge |
|---|---|
| ₹999 and above | Free |
| Below ₹999 | ₹79 flat |
Charges are shown at checkout before you pay. Bulk items (large food bags, cages, litter above 10 kg) may carry an additional handling charge for locations outside Kerala; this is always shown at checkout, never added later.
Delivery time
| Region | Estimated delivery |
|---|---|
| Kozhikode city | Same day / next day |
| Rest of Kerala | 1–3 working days |
| Rest of India | 4–7 working days |
Orders are dispatched within 24 hours on working days (Monday–Saturday). Orders placed on Sundays or public holidays are dispatched the next working day. Delivery times are estimates; remote pincodes, weather and courier delays can add a day or two.
Cash on delivery (COD)
COD is available for orders up to ₹5,000 in serviceable pincodes. A COD handling fee, if any, is shown at checkout. Repeatedly refused COD orders may lead to COD being disabled for that address.
Tracking
You will receive the tracking link on WhatsApp and email as soon as the order is dispatched. You can also see it under My account → Orders on furmigo.in.
Packaging
Dry food is shipped in its sealed manufacturer packaging inside an outer carton. Wet food, treats and fragile items are bubble-wrapped. Please check the outer packaging when the courier hands it over; if it is torn or tampered with, you may refuse delivery and message us.
Wrong address or failed delivery
If a package is returned to us because the address was incomplete or nobody was available after the courier's attempts, we will contact you to re-ship. Re-shipping is free for prepaid orders on the first occasion; subsequent attempts may be charged at the standard rate.
Questions
WhatsApp +91 75938 03203 · support@furmigo.in · Mon–Sat, 10 AM–7 PM.