Refund policy

Last updated: 23 September 2026

We want your pet to love what you buy. If something is not right, here is how returns work at Furmigo.

7-day return window

You can request a return or exchange within 7 days of delivery for eligible items that are unused, unopened, with seals intact, in the original packaging, and with all tags and accessories.

What cannot be returned

For the safety of pets, the following are not returnable unless they arrived damaged, expired or wrong:

  • Pet food (dry and wet), treats, chews and supplements
  • Litter, litter sand and hygiene products
  • Any opened, used or partially consumed item
  • Grooming consumables (shampoos, sprays) once the seal is broken
  • Items bought on clearance or marked "non-returnable" on the product page
  • Grooming and boarding services once availed

Damaged, defective, expired or wrong items

Report within 48 hours of delivery on WhatsApp (+91 75938 03203) with photos of the item, the label and the outer box. We will arrange a replacement or a full refund, including any shipping paid, at no cost to you. Please do not feed a product you suspect is damaged or expired.

How to request a return

  1. WhatsApp us or email support@furmigo.in with your order number and the reason.
  2. We confirm eligibility within 1 working day and arrange a courier pickup (or you can drop it at our Chevayoor store).
  3. Once the item reaches us and passes a quick check, we process the refund or send the exchange.

Return pickup is free for damaged/wrong items. For change-of-mind returns of eligible items, a ₹79 pickup fee is deducted from the refund, or you may return it to the store for free.

Refunds

  • Prepaid orders: refunded to the original payment method within 5–7 working days after we receive the item. Your bank or card issuer may take a few more days to show it.
  • COD orders: refunded to your UPI ID or bank account, which we will ask for on WhatsApp.
  • Store credit to your Furmigo wallet is available instantly if you prefer, and can be used online or in store.

Exchanges

Size or variant exchanges (for example collar, harness or clothing sizes) are free within the 7-day window, subject to stock. If the replacement costs more, you pay the difference; if less, we refund it.

Cancellations

You can cancel an order from My account → Orders or on WhatsApp until it is dispatched. Prepaid amounts are refunded in full. Orders already dispatched follow the return process above.

In-store purchases

Items bought at the Furmigo store follow the same rules; bring the bill or the WhatsApp invoice within 7 days.

Contact

WhatsApp +91 75938 03203 · support@furmigo.in · Furmigo, Golf Link Road, Vrindavan Colony, Chevayoor, Kozhikode, Kerala 673017.